If videos and photos album are stuck on the loading screen.

1 ) First, check the broadband connection with at least 500+Kbps for best viewing experience. Refer to Basic Troubleshooting Guide for broadband.

2) If your connection speed meets the minimum requirement but still stuck on the loading screen, this could be caused by a firewall or internet blocker. If there is a firewall in your computer system, you might need to temporarily disable it, see if the problem solved. If yes, you will need to change the firewall settings so streaming media from AG Cyber can pass the firewall.

3) Videos and Photos from us are streamed through an Adobe Flash player.
For the best viewing experience. It is advisable to have the latest version of Adobe Flash player. To install the latest version of Adobe Flash player. You need to remove any old versions you've installed from your computer system.
Please follow Adobe's instructions, listed here: http://www.adobe.com for uninstall Flash.

4) Once you're done, restart your computer and follow Adobe's instructions for reinstalling Flash: http://www.adobe.com select "Get Adobe Flash Player"

Windows Vista users:

If the flash uninstall reinstall does not work this maybe due to a Microsoft Windows Vista permissions issue.
Please use the Windows button at the bottom left, then the search function:

a ) Browse to [ C:\Windows\System32\Macromed\Flash\ ]

b ) Right-click on the following file: FlashUtil9b.exe or FlashUtil9e.exe

c ) Select "Run as Administrator" and install the update.

d ) Restart your computer.

If video won't finish buffering

If the video's buffering is interrupted in any way, an incomplete copy can get stuck in your cache and never fully buffer. You can try to restart the buffering by clearing your browser's cache. If the issue continues to happen, you might need to check the stability of your internet connection.

To clear your browser's cache, follow the instructions below.

-Internet Explorer 7

1) Once your browser is open, click the Tools menu and select Internet Options.

2) Make sure the General tab is selected.

3) Under "Browsing History" click "Delete"

4) In the new window, click Delete Files in the Temporary Internet Files section
Alternatively, clear your cache for just the current page you're visiting. Press and hold [Ctrl] on your keyboard, then Press [F5] or click on the Refresh button (square button on the toolbar with opposite-facing arrows).

-Internet Explorer 6

1) Once your browser is open, click the Tools menu and select Internet Options.

2) Make sure the General tab is selected.

3) Click Delete Files in the Temporary Internet Files section and click OK.